Supplier Shipping Policy
Lavillion works with suppliers to help bring quality products to customers through our online store. This policy outlines the shipping and delivery terms applicable to orders fulfilled by our suppliers through Lavillion.
1. Order Processing & Shipping Timeline
| Step | Description | Timeframe |
|---|---|---|
| Step 1 | Processing & Handling | 0-2 Business Days (Monday-Friday) |
| Step 2 | Transit Time | 3-5 Business Days (Monday-Friday) |
- Once an order has been received and the required payment has been confirmed, the supplier will begin processing the order.
- Once the order has been dispatched, the relevant tracking information will be provided so that you can monitor the delivery and share the tracking information with your customer.
2. Delivery Options
Delivery is available within South Africa. Delivery fees are based on the total weight and size of the order.
Domestic Delivery Rates
| Order Type | Weight | Delivery Fee |
|---|---|---|
| Small Items | 0-9.99kg | R150.00 |
| Medium Items | 10-19.99kg | R150.00 |
| Large Items | 20-39.99kg | R199.00 |
| Extra Large (headboards, etc.) | 40-59.99kg | R299.00 |
| Multiple Large (bar stools, etc.) | 60-79.99kg | R399.00 |
| Bulky Items | 80-99.99kg | R499.00 |
| Bulk Orders | 100-199.99kg | R599.00 |
| Oversized (couches, etc.) | 200kg+ | R699.00 |
Note: Delivery times are typically 3-5 working days after dispatch.
3. Delivery Requirements
- Deliveries are made Monday to Friday.
- Deliveries do not take place on weekends or public holidays.
- Delivery is currently available within South Africa only.
- A physical delivery address must be provided. Deliveries cannot be made to PO Boxes.
- Customers are responsible for providing a complete and accurate delivery address at checkout.
- Delivery times may vary depending on the destination, courier availability, and other circumstances outside our control.
4. Delays
While our suppliers aim to process and dispatch orders within the stated timeframes, delays may occasionally occur due to circumstances beyond their control. These may include:
- Courier disruptions
- Severe weather conditions
- Strikes or industrial action
- Public holidays
- Unforeseen logistical or operational issues
Where a significant delay occurs, we will communicate the relevant information to affected customers where applicable.
5. Tracking
- Once an order has been dispatched, tracking information will be made available.
- We will use this tracking information to monitor delivery status and provide customers with relevant delivery updates where necessary.
6. Lost or Missing Packages
If a package is marked as Delivered but has not been received, please follow these steps:
- Verify that the delivery address provided for the order is correct.
- Check with neighbours, security personnel, household members, or other persons who may have accepted the package.
- Contact the courier using the available tracking information to request further details or initiate an investigation.
- If the courier confirms that the package has been lost, please contact Lavillion at lavillionshop@gmail.com with the relevant order details.
Depending on the circumstances and product availability, a replacement or refund may be arranged.
7. Customer Responsibility
- Customers are responsible for ensuring that accurate delivery information is provided at checkout.
- Customers should remain available to receive their orders within the estimated delivery window.
- Lavillion will assist with supplier and order-related queries where possible; however, delivery times and courier operations may be outside our direct control.
For queries, contact lavillionshop@gmail.com